Effective Date:____________

Welcome to the official website of Maid by Jordan owned by J Lewis Enterprise Inc., a premier provider of top-quality residential and commercial cleaning solutions. We are pleased to offer our users access to our comprehensive cleaning services through this platform. By accessing any part of our website, you agree to comply with the terms and conditions set forth in this document. Our Terms of Service apply to all users, and it is essential to familiarize yourself with them before utilizing our website. If you do not agree with any part of these terms, we kindly request that you refrain from accessing the site or using any of its services. Please note that any new features or tools introduced on the site will also be subject to these terms.

To access and utilize the website and app, you must be at least eighteen (18) years old. By using this website and/or the app, you acknowledge that you have read and accepted these Terms of Service, constituting a legally binding agreement governed by New York State Law, United States, between you and Maid by Jordan. Failure to agree to these terms necessitates refraining from using the app, website, or any associated content or services. The terms “you” or “your” pertain to the individual or legal entity identified as the user upon registration on the website or app.

  1. ACCEPTANCE OF PRIVACY POLICY:

1.1 By consenting to this Agreement, you acknowledge and agree to comply with the provisions detailed in the Company’s Privacy Policy. This document offers detailed insights into the handling of your personal information. Should you disagree with any aspect of the Privacy Policy, it is advisable to refrain from using the Site.

  1. USAGE OF WEBSITE TERMS:

2.1 Authorized Usage:

  1. a) Our services are to be utilized solely for lawful and authorized purposes.
  2. b) Your use of our services must comply with the laws of your jurisdiction, including copyright laws.

2.2 Age Representation:

  1. a) By agreeing to these Terms of Service, you confirm that you are of legal age in your state or province.
  2. b) If you are of legal age and provide consent, minors under your supervision may access and use this site.

 

2.3 Prohibited Activities:

  1. a) It is strictly prohibited to transmit worms, viruses, or any malicious code.

2.4 Violation Consequences:

  1. a) Any breach of these terms will result in the immediate termination of your services.
  2. PRICES, AND PAYMENT TERMS:

3.1 Price Changes:

  1. a) Maid by Jordan reserves the right to change the prices without prior notice.
  2. b) The price applied to a product or service at the time of order placement will be the current price.
  3. c) Any alterations to prices will only impact orders made after such adjustments.

3.2 Payment Terms:

  1. a) All payments are due upon arrival.
  2. b) Payment terms are determined by Maid by Jordan.
  3. c) By providing payment information, you certify the accuracy and completeness of the provided details.
  4. d) If payment does not go through before the scheduled arrival, the cleaning will be canceled.
  5. e) Even if the cleaning is completed in less time than estimated, the customer will be charged the full amount.
  6. f) You acknowledge your authorization to utilize the payment method for the purchase and agree to cover all charges incurred at the advertised prices, inclusive of applicable

3.3 Availability and Order Refusal:

  1. a) The availability of goods or services may vary.
  2. b) We retain the right to refuse orders.

3.4 Nonrefundable Deposit:

A $50 nonrefundable deposit is required to secure your booking, which will be applied towards your final bill.

3.5 Out of State Fee:

A $30 out-of-state fee plus tolls may be charged for services performed outside the state of New York.

 

3.6 Hourly Rate Policy:

Hourly cleanings are rounded to the hour. For example, if the cleaning lasts 45 minutes, the customer will be billed for one hour.

3.7 We reserve the right to take before-and-after pictures of cleaning areas. These pictures will not be used without your written consent.

  1. TERM:

4.1 This Agreement shall become effective as of the Effective Date.

4.2 Unless terminated as per Clause 18, this Agreement shall remain valid indefinitely.

4.3 Unless mutually agreed upon otherwise in written form, each Statement of Work shall establish a separate contract governed by these Terms and Conditions.

  1. SERVICE PROVIDED:

5.1 Maid by Jordan undertakes to deliver the Services to the Customer in accordance with the provisions outlined in these Terms and Conditions.

5.2 Maid by Jordan shall execute the Services with a standard of reasonable skill and care.

5.3 Customers must notify Maid by Jordan of any service issues within 24 hours, providing pictures or videos for assessment.

5.4 All cleanings will end at the agreed-upon time. Any additional time required will be charged upfront.

5.5 Maid by Jordan shall adhere to all reasonable requests and directives provided by the Customer in relation to the Services.

5.6 Additional cleaning surfaces must be confirmed 24 hours before the scheduled service.

  1. SERVICE LIMITATIONS/TERMS:

6.1 Maid by Jordan does not clean up after pets, including urine and feces.

6.2 Pets must be secured in cages or separate rooms during cleaning.

6.3 Each room will be cleaned only once. Maid by Jordan will not re-clean an area if it has been utilized after cleaning.

6.4 If you book for dishwashing, we will not clean any dishes added to the sink after we complete that task.

6.5 All rooms must be accessible upon our arrival. If we have to wait for access and it cuts into your cleaning time, we will not extend the service without additional compensation.

6.6 We do not handle biohazards or blood.

6.6 You are required to inform us of any rodent infestations before our arrival. If we discover an infestation upon arrival, we will cancel the cleaning and charge you for two hours of service.

6.7 We do not provide childcare services.

  1. MAID BY JORDAN STAFF:

7.1 Maid by Jordan shall ensure that all personnel engaged in delivering the Services:

  1. a) have undergone interviews conducted by Maid by Jordan; and
  2. b) have received training pertinent to the provision of the Services.
  3. CUSTOMER PREMISES:

8.1 The Customer shall:

  1. a) promptly grant Maid by Jordan access to the Customer Premises as reasonably necessary for the provision of the Services.
  2. b) keep the Customer Premises in good condition for the provision of the Services and in compliance with relevant laws.
  3. c) ensure the health and safety of Maid by Jordan’s personnel while they are on the Customer Premises.
  4. d) communicate to Maid by Jordan all health, safety, and security regulations applicable at the Customer Premises.

8.2 While delivering the Services at the Customer Premises, Maid by Jordan will adhere to all reasonable health, safety, and security regulations communicated by the Customer.

  1. CUSTOMER RESPONSIBILITIES:

9.1 Unless otherwise agreed in writing, the Customer is responsible for providing Maid by Jordan with the necessary cooperation, information, documentation, and any required licenses/consents/permits to facilitate Maid by Jordan’s performance of its obligations under the Contract.

9.2 The Customer must ensure that Maid by Jordan has access to running water and electricity supply.

9.3 Adult Presence:

The Customer must ensure the presence of an adult on the premises during the cleaning service. Minors left unattended will result in termination of service.

9.4 Needle Safety:

The Customer must disclose the presence of needles on the property to avoid any safety hazards. Medical bills resulting from negligence will be the customer’s responsibility.

9.5 Valuable Items:

The Customer are responsible for securing all valuables and money before the cleaning service.

9.6 Breakable Items:

The Customer must inform Maid by Jordan of any loose shelves or breakable items to prevent accidents during cleaning.

  1. REFUND POLICY:

10.1 Maid by Jordan operates under a strict no-refund policy for services that have been provided. Once services have been rendered, refunds will not be issued under any circumstances.

10.2 A $50 nonrefundable deposit is required to secure your booking, which will be applied towards your final bill.

10.3 In the event that a customer is dissatisfied with the quality of the cleaning service provided by Maid by Jordan, they may request a free re-clean within 48 hours of the completion of the original cleaning (“Original Clean”). To request a free re-clean, the customer must notify Maid by Jordan via email or phone. Maid by Jordan will investigate the matter and, if the services do not meet the specified standard, the customer will be entitled to receive a free re-clean.

10.4 The Quality Clean Guarantee offered by Maid by Jordan does not apply to certain circumstances, including but not limited to:

  1. a) Free clean appointments.
  2. b) Other free re-cleans.
  3. c) Locations not in standard or reasonably safe condition (e.g., biohazards, hoarding).
  4. d) Post-construction/post-renovation cleans.
  5. e) Move-out cleans.

10.5 Free re-cleans only cover the cleaning services provided in the Original Clean. Customers will be charged for any extra services added to the free re-clean.

10.6 Customers are required to inform Maid by Jordan of any dissatisfaction or issues with the cleaning service within 24 hours of the completion of the Original Clean. Maid by Jordan may request pictures or videos of the area in question to assess the situation and determine the appropriate course of action.

10.7 Maid by Jordan reserves the right to refuse refunds for any reason not explicitly stated in this refund policy. Customers are encouraged to review and understand this refund policy before booking services with Maid by Jordan.

  1. NO DISRESPECT POLICY:

11.1 Maid by Jordan reserves the right to leave immediately if the cleaners feel disrespected or threatened, with the customer being billed for the time spent.

  1. CANCELLATION POLICY:

12.1 Cancellations made with at least 24 hours’ notice will receive a full refund of the deposit, which can be applied to a future cleaning service.

12.2 Cancellations made with less than 24 hours’ notice will forfeit the deposit.

12.3 A “no call, no show” will result in the deposit being forfeited and may restrict you from booking future services.

  1. CONFIDENTIALITY:

13.1 Maid by Jordan shall:

  1. a) keep the Customer Confidential Information strictly confidential;
  2. b) use the same degree of care to protect the confidentiality of the Customer Confidential Information as Maid by Jordan uses to protect its own confidential information of a similar nature;
  3. c) act in good faith at all times in relation to the Customer Confidential Information.

13.2 Maid by Jordan may disclose the Customer Confidential Information to Maid by Jordan’s officers, employees, professional advisers, insurers, agents, and subcontractors who are bound by a written agreement or professional obligation to protect the confidentiality of the Customer Confidential Information.

13.3 This Clause 13 imposes no obligations upon Maid by Jordan with respect to Customer Confidential Information that is:

  1. a) known to Maid by Jordan before disclosure under these Terms and Conditions;
  2. b) is, or becomes publicly known, through no act or default of Maid by Jordan; or
  3. c) is obtained from a third party in circumstances where Maid by Jordan has no reason to believe that there has been a breach of an obligation of confidentiality.

13.4 The restrictions in this Clause 13 do not apply to the extent that any Customer Confidential Information is required to be disclosed by any law, regulation, judicial or governmental order or request.

13.5 The provisions of this Clause 14 shall continue in force following the termination of the Contract.

 

 

  1. INDEMNIFICATION:

14.1 The Customer agrees to indemnify and hold Maid by Jordan harmless from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  1. a) Customer’s breach of any provision of these Terms and Conditions;
  2. b) Customer’s violation of any law or the rights of a third party;
  3. c) Customer’s use of the Maid by Jordan website or Services;
  4. d) Any content or information submitted, posted, transmitted, or made available by Customer on or through the Maid by Jordan website or Services;
  5. e) Any dispute or issue between Customer and any third party.
  6. LIMITATION OF LIABILITY:

15.1 To the fullest extent permitted by applicable law, Maid by Jordan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or in connection with:

  1. a) Customer’s access to, use of, or inability to access or use the Maid by Jordan website or Services;
  2. b) Any conduct or content of any third party on the Maid by Jordan website or Services;
  3. c) Any content obtained from the Maid by Jordan website or Services;
  4. d) Unauthorized access, use, or alteration of Customer transmissions or content;
  5. e) Any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Maid by Jordan website or Services by any third party;
  6. f) Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Maid by Jordan website or Services.

15.2 In no event shall Maid by Jordan’s aggregate liability for all claims relating to the Maid by Jordan website or Services exceed the total amount paid by Customer to Maid by Jordan for the Services during the twelve (12) month period prior to the event giving rise to the liability.

15.3 The limitations set forth in this Clause 15 shall apply to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive termination of these Terms and Conditions or Customer’s use of the Maid by Jordan website or Services.

 

  1. CHANGES TO TERMS OF SERVICE:

16.1 You can always access the latest version of the Terms of Service on this page. We reserve the sole right to update, modify, or substitute any portion of these Terms of Service, and we will communicate such changes by posting updates on our website. It is your responsibility to regularly check our website for any amendments. Continued use of our website or the Service after any modifications to these Terms of Service signifies your acceptance of those changes.

  1. FORCE MAJEURE:

17.1 Neither party shall be liable to the other for any failure to perform any obligation under these Terms and Conditions to the extent that such failure is caused by an event beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, riots, civil disturbances, government actions, power failures, or internet disruptions (“Force Majeure Event”).

  1. TERMINATION:

18.1 Upon termination of this agreement, the obligations and liabilities of the parties incurred prior to the termination date shall remain in effect. These Terms of Service shall remain effective until terminated by either party. You have the option to terminate these Terms of Service at any time by informing us of your decision to discontinue using our Services or by ceasing to access our site.

18.2 If, at our sole discretion, we determine that you have failed to comply with any term or provision of these Terms of Service, or if we suspect such failure, we reserve the right to terminate this agreement without prior notice. In such cases, you will be responsible for any outstanding amounts owed up to and including the termination date, and we may deny you access to our Services or any part thereof accordingly.

  1. DISPUTE RESOLUTION:

19.1 In the event of any dispute arising out of or in connection with this agreement, the parties shall first attempt to resolve the dispute amicably through good-faith negotiations. If the parties are unable to resolve the dispute through negotiation within a reasonable period, either party may initiate mediation proceedings administered by a mutually agreed-upon mediator. If mediation is unsuccessful, the parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York City, New York, and the arbitrator’s decision shall be final and binding upon both parties. Each party shall bear their own costs associated with the mediation and arbitration, unless otherwise determined by the arbitrator.

  1. NO RESPONSIBILITY FOR THIRD-PARTY ACTIONS OR CONTENT:

20.1 Maid by Jordan cannot be held accountable for the content created by third-party entities. The presence of any reference to Maid by Jordan by third-party entities does not signify Maid by Jordan’s endorsement. Any use of such content is undertaken at the Customer’s own risk. If you utilize a service, feature, or functionality provided by a third party through our services (including services offered jointly with the third party), the terms of each party will govern your relationship with them. Maid by Jordan bears no responsibility or liability for the terms or actions of third parties conducted under their respective terms.

21 .MISCELLANEOUS:

21.1 Non-Waiver:

The failure to enforce any provision of the Contract shall not constitute a waiver of such provision.

21.2 Severability:

If any provision of the Contract is deemed unlawful or unenforceable by a court or competent authority, the remaining provisions shall remain in effect. If a portion of an unlawful provision could be valid if deleted, that portion shall be deemed deleted, preserving the remainder of the provision unless contrary to the parties’ intention.

21.3 Assignment:

The Customer acknowledges that Maid by Jordan may assign its contractual rights and obligations to any successor business. Customer may not assign its rights or obligations under the Contract without the Provider’s written consent.

21.4 Third-Party Rights:

The Contract is intended for the benefit of the parties and not enforceable by any third party without their consent.

  1. GOVERNING LAW AND JURISDICTION:

22.1 These Terms and Conditions, along with any claims or disputes arising from or related to them, whether contractual, tortious, or otherwise, are governed by the laws of New York, excluding its conflict-of-laws principles. Unless otherwise specified in Section 19, disputes arising from or related to the Contract shall be exclusively adjudicated by the courts of New York.

  1. ENTIRE AGREEMENT:

23.1 These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Service, constitute the complete agreement between you and us, governing your use of the Service. They override any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any earlier versions of the Terms of Service. Any uncertainties in interpreting these Terms of Service will not be interpreted against the party responsible for drafting them.

  1. CONTACT US:

24.1 To resolve a complaint regarding the Company Services or to receive further information about using the Company Services, please contact us at jlewisenterpriseinc@gmail.com or phone number: 212-878-7628.

Updated On:_________________